Designed for both first-time supervisors and experienced managers, the Supervisor Certificate Series delivers a total of 12 contact hours of high-quality instruction. The series is presented in six modules that are two hours each and may be taken in any order. Upon completion of all six modules, participants are awarded a special Supervisor Series Completion Certificate.

Supervisor 1: Diversity & Sensitivity 
Understanding diversity in the workplace is key to developing successful supervisory skills. Designed to help individuals find common ground and reinforce respectful behaviors, this seminar offers a fresh perspective on common human stereotypes and behaviors that may be perceived as inappropriate. Supervisors learn how to create a respectful work environment, how to identify and help prevent potential claims of harassment in the workplace, and how to apply specific tools that can help employees appreciate their differences and cooperate with one another more effectively. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, free of charge.)

Supervisor 2: Fundamentals of HR 
Every supervisor or manager needs to know the basics of employment law and understand the best practices for overseeing employees. This module creates a firm foundation for the rest of the series by reviewing key employment laws, important employer requirements, and how to best use simplicityHR services. Focus is placed on increased awareness, effective intervention, and preventative measures. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, free of charge.)

Supervisor 3: Supervisor Basics 
As the backbone of the organization, supervisors have a profound impact on both employee performance and business success. This module clarifies the true role of the supervisor and provides practical strategies for managing people, work flow, and organizational goals. Participants will also be introduced to techniques for nurturing employee morale and preparing for organizational change. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, $60 per person per module.)

Supervisor 4: Hiring & Interviewing Skills 
Finding and hiring a new employee can feel difficult, and the results can be disappointing because supervisors do not know the steps to prepare for a successful recruitment process. In this module, participants will hear insider secrets from experts in the staffing industry—people who screen resumes and interview job applicants on a daily basis. They will also learn how to determine the skills and behaviors best suited for the job at hand, plus the most effective (and legal) questions to ask while interviewing. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, $60 per person per module.)

Supervisor 5: Managing Performance 
Effective performance management can be a challenge for any supervisor. This module discusses best practices in motivating difficult employees, addressing absenteeism, managing conflict in the workplace, and following common disciplinary procedures. Participants will review factors which may determine if an employee relationship can be salvaged, or if termination is the proper course of action. They will also receive guidance on how terminations can be handled most effectively. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, $60 per person per module.)

Supervisor 6: Retaining & Developing Employees
Studies have shown that employee engagement is a key to both employee retention and organizational success. In this module, participants learn how current best practice has moved away from the traditional performance review process to a system that engages and inspires employees: setting clear expectations, creating a structure for performance recognition, delivering constructive feedback, and providing opportunities for growth. (Pricing by Service Plan: HR Advantage, free of charge; HR Options, $60 per person per module.)